Case Studies

Don’t take our word for it, see what our clients said below

Hard Days Night Hotel

 

 So, who are they?

 

A ‘Fab Four’ star Liverpool hotel. Hard Days Night Hotel is the worlds only Beatles inspired hotel, combining the highest quality facilities in a truly unique environment. Located at the heart of Liverpool’s ‘Beatles Quarter’ offering luxurious accommodation and exclusive event space with a twist. Housed in the magnificent Grade II listed Central Buildings, dating back to 1884, the beautifully restored hotel is steeped in history.

 

What did academyONE do?

 

We offered Hard Days Night Hotel bespoke customer service training, which was designed to help their team consider all aspects of their customer service style with their visitors. We also provided first aid training as well as basic food hygiene training.

 

So, why was that so good?

 

Having Hard Days Night Hotel invest time and effort into their team gives ONE huge boost to the people who are working there every day. This then reduces their staff turnover, meaning they can spend more time with their customers and less worrying about who they need to bring in.

It has helped the staff at the hotel find new ways of dealing with different customers and situations and brings everyone’s customer service skills up to the same high standard that Hard Days Night Hotel expect. The food hygiene and first aid certificates are an integral part of their business and academyONE was able to support in this area too.

 

 

Don’t take our word for it, what did Hard Days Night say?

 

“The training we received from academyONE was really beneficial to the business and really well received by the team members. We firmly believe that our guests now receive an improved standard of customer care from our team thanks to the self-reflective nature of the course. We would not hesitate to use them again and to recommend them to others.”

 

Louise Ashworth – HR Manager, Hard Days Night Hotel

East Avenue Bakehouse

 

 So, who are they?

 

East Avenue Bakehouse are a social eatery located in the busy, bustling Bold St in the centre of Liverpool. Specialising in homemade breads and locally sourced produce, they are passionate about the food they produce.

 

What did academyONE do?

 

We supported East Avenue with business mentoring as well as delivering guidance on successful retailing as part of a workshop day. We also offered East Avenue bespoke customer service and management training. Staff are now undertaking NVQs in Customer Service, management and professional chef courses, which stemmed from a consultancy piece we completed to advice on the legacy of training.

 

So, why was that so good?

 

Having East Avenue invest time and effort into their staff gives ONE huge boost to the people who are working there every day. This then reduces East Avenue’s staff turnover, meaning they can spend more time with their customers and less worrying about who they need to bring in.

Completing development programmes showcases East Avenue as a business which takes the standard of their service seriously. The legacy of this is the NVQs, so the high quality is actively being maintained by all undertaking their qualifications.

 

 

 

Don’t take our word for it, what did East Avenue Bakehouse say?

 

“academyONE have provided invaluable support and training for the team here, both front of house and kitchen staff have benefited from learning new skills. It is imperative for us to invest in our team so that we nurture their potential and give them the necessary training for them to become excellent hospitality professionals. academyONE could not have been more responsive to our individual business needs and their friendly, experienced team have been a pleasure to work with.”

 

LJo Byers, Director – East Avenue Bakehouse

 

Radisson Blu

 

 So, who are they?

 

Radisson Blu Liverpool is part of the high-end Radisson Blu hotel chain. Located in the heart of the Commercial District of Liverpool, the 194-room hotel also houses Ark health and fitness centre, swimming pool, sauna as well as The Filini restaurant and the White bar, with meeting rooms overlooking the river. Radisson Blu are a keen supporter of academyONE.

 

What did academyONE do?

 

We offered Radisson Blu bespoke customer service training, which was designed to help Radisson’s staff consider all aspects of their customer service style with their visitors. We are also consulting on management courses that the team at Radisson Blu can partake in.

 

So, why was that so good?

 

Having Radisson Blu invest time and effort into their staff gives ONE huge boost to the people who are working there every day. This then reduces Radisson Blu’s staff turnover, meaning they can spend more time with their customers and less worrying about who they need to bring in.

Completing development programmes showcases Radisson Blu as a business that takes the standard of their service seriously. It also helps the staff at the hotel find new ways of dealing with different customers and situations.

 

 

 

Don’t take our word for it, what did Raddison Blu say?

 

“When I met with academyONE representatives after the training, I said the most difficult thing about training is keeping everyone’s attention. The way in which the training was delivered was interactive and interesting. There were many items brought up that people were not even aware of and lots of information and guidance that the front line staff didn’t previously know and took away with them from the day. The trainer was friendly, welcoming and was able to build a relationship with a very diverse group of people. We got such positive comments from everyone after the workshop. They all enjoyed the training, and they took it as a great opportunity to interact with different departments and learn from each other. Everybody had something to share which added to the experience and helped keep staff engaged. It was all about delivering a successful IFB and this helped massively.”

 

Hans Konings – General Manager, Radisson Blu Liverpool

The JORVIK Centre

 

 So, who are they?

 

The JORVIK Group encompasses the JORVIK Viking Centre, which is one of the most visited attractions in all of the UK, as well as four other well visited attractions across York including the Richard III Experience and DIG, an archaeological centre for young people. The JORVIK Viking Centre, built on the site where over 40,000 Viking artefacts have been found, gives their visitors the full Viking experience with tours of 1000-year-old houses as well as being able to encounter ‘Vikings’ in their own environments. As the owner and facilitator of five local and mainstream national attractions, the exceptional service that the JORVIK Group offers is imperative to the experience that their customers receive in the competitive national attraction marketplace.

 

What did academyONE do?

 

We supported the JORVIK Group with business mentoring as well as delivering our acclaimed customer service training day on the topic of customer service. academyONE also supported the JORVIK Group by offering successful retailing courses in Visual Merchandising and Sales & Marketing and we also developed staff in Social Media for Business.

 

So, why was that so good?

 

Having the JORVIK Group invest time and effort into their staff gives ONE huge boost to the people who are working there every day. This then reduces the JORVIK Group’s staff turnover, meaning they can spend more time with their customers and less worrying about who they need to bring in.

Utilising the expertise and self-reflective nature of the customer service training shows the JORVIK Group as a business which takes the standard of their service seriously. This can also be shown in JORVIK Group taking part in visual merchandising and sales & marketing courses, which proves the high quality is actively being sought and maintained across all aspects of the business.

 

 

 

Don’t take our word for it, what did the JORVIK group say?

 

“Having a business like academyONE providing training, advice and expertise is a great asset to the JORVIK Group as it allows us to improve our existing visitor offer by building internal knowledge and understanding of the industry for our visitors. The major benefit of courses for attractions such like ours are the fact that they both engage and provide enthusiasm for staff and in turn the visitor / customer. I have already seen the benefits of the courses within the workplace..”

 

Stuart Jarman, Head of Operations: The JORVIK Group (York Archaeological Trust)

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